KREVVI PRIVACY POLICY
Effective Date: January 5, 2025
At Krevvi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data, and outlines your rights with respect to your personal information.
I.
Information We Collect
We may collect and process the following types of personal data:
Personal Details
When you contact us or request our services, we may collect personal information such as your name, email address, phone number, and other contact details.
Project Data
Information related to your projects, including files, assets, and specific instructions or requirements you provide.
Usage Data
We collect information about how you interact with our website, such as your IP address, browser type, and pages visited.
Cookies
We use cookies to enhance your experience on our website. You can manage cookies through your browser settings.
II.
How We Use Your Information
We use your personal information for the following purposes:
- To communicate with you regarding your projects or inquiries.
- To provide and enhance our services.
- To send promotional emails if you have opted in.
- To analyze website usage and improve the functionality of our website.
- To comply with legal obligations or resolve disputes.
III.
How We Protect Your Information
We take the security of your personal information seriously. We implement standard security practices, such as encryption and secure data storage, to safeguard your data. However, please note that no system is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.
IV.
Sharing Your Information
We do not share or sell your personal information to third parties for marketing purposes. However, we may share your data in the following circumstances:
With Service Providers
We may share your data with trusted third-party service providers who assist us in delivering our services (such as payment processors, cloud storage providers, etc.).
For Legal Reasons
If required by law or in response to legal requests (e.g., a subpoena), we may disclose your information.
V.
File Retention Policy
Customer project files, including assets provided by the customer, will be stored for up to 30 days after the project is completed or the agreement is terminated. After this period, we reserve the right to delete the files from our systems. If you need the files after the retention period, please submit a request before the 30-day limit expires.
VI.
Customer Rights
You have the following rights regarding your personal data:
Access
You can request access to the personal data we hold about you.
Correction
If any of your personal data is inaccurate, you may request that we update it.
Deletion
You can request the deletion of your personal data, subject to applicable legal requirements.
Marketing Opt-Out
You can opt out of receiving promotional emails from us at any time by following the 'unsubscribe' link in our emails or by contacting us directly.
VII.
Complaints and Dispute Resolution
If you have any concerns about how we handle your personal data or our services, please follow the process outlined below:
- Contact Us: Reach out to us via email at admin@krevvi.com or by phone at +62 821 1818 1321 with your concern.
- We Review: We will review your complaint and aim to resolve it as quickly as possible. You will receive a response within 1 business day.
- Further Steps: If you are not satisfied with the resolution, we can arrange for an in-depth review or involve a neutral third party to assist with resolving the issue.
VIII.
Project Cancellations
If you wish to cancel a project, or if you feel our services do not meet the agreed-upon terms, please follow the process outlined below:
- Notification: Notify us as soon as possible by email at admin@krevvi.com or by phone at +62 821 1818 1321.
- Review: We will review the issue and discuss the situation with you.
- Resolution: We will make efforts to address any concerns. If an agreement cannot be reached, the project may be canceled in accordance with the applicable cancellation terms as outlined in the Project Agreement (e.g., refund, fees for completed work, etc.).
IX.
Data Retention
We will keep your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
X.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We encourage you to review this policy regularly to stay informed about how we protect your data.
XI.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
admin@krevvi.com
+62 821 1818 1321
Muchtar Raya Street, South Jakarta, 12260 Indonesia